Frequently asked questions
Everything you need to know to buy and sell on Pounies with confidence.
Buyers
Browse the catalogue, add the products you like to your cart, then confirm your order and pay online securely. You'll receive a confirmation once the payment is validated.
Yes. All payments are processed by a certified payment provider. Pounies never stores your full banking details.
From a product page, use the "Contact the seller" button to chat directly through our built-in messaging, before or after your purchase.
Yes, you can find the history and status of your orders at any time from your account area.
First contact the seller via messaging to find a solution. If needed, Pounies can step in to mediate. Return and refund terms are detailed in our terms and conditions.
Click the heart icon on a product to add it to your wishlist, accessible at any time from your account.
Sellers
Create an account, complete identity verification (KYC), then set up your shop. You'll then be able to list your products. Get started here.
It's a mandatory identity check for all sellers. It ensures trust across the marketplace and regulatory compliance.
Yes. Each seller has their own shop page, gathering their products and shop information, accessible to buyers.
From your seller area, add a product with its photos, description and price. The number of products and photos depends on your plan.
A commission is charged on each sale, and subscription plans give access to more features. See the details on our Pricing page.
Your payments are handled through our payment provider, according to the terms shown in your seller area.
Payment & security
Card payments are accepted via our certified payment provider, in a secure environment.
Yes, Pounies is fully bilingual: French and English. You can switch language at any time.
We process your data in accordance with the GDPR. See our privacy policy for details on collection, use and your rights.